PRIVACY POLICY

Effective Date: 20/03/2025

1. Introduction

Welcome to Clever Clogs AI (“we,” “us,” or “our”).

We are committed to protecting your privacy and ensuring your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit and browse Clever Clogs AI (the “Website”).
  • Purchase products or services from us.
  • Contact us for support or inquiries.
  • Subscribe to our newsletters or marketing communications.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, you should stop using our Website immediately.

2. Who We Are (Data Controller Information)

We, Colmas Intl Ltd, are the data controller of your personal data.

📍 Company Registered Address: 124 City Road, London.
📧 DPO Privacy Contact: Use our contact form

3. What Personal Data We Collect & Why

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

  • Identity Data: Full name, company name, email, phone number, address.
  • Payment Data: Billing details, transaction history, last four digits of your payment method (we do not store full card details).
  • Account Data: Username, password, and profile details (if you create an account).
  • Communication Data: Any messages or emails you send to us.
  • User Content: Comments, reviews, survey responses, or uploaded files.

Purpose: To manage transactions, provide support, improve our services, and send marketing communications (with your consent).

3.2 Data Collected Automatically

When you visit our Website, we collect:

  • Technical Data: IP address, browser type, device information, time zone settings.
  • Usage Data: Pages visited, time spent on the Website, interaction history.
  • Cookies & Tracking Data: See our Cookie Policy for more details.

Purpose: To enhance user experience, prevent fraud, and assess Website performance.

4. Legal Basis for Processing Your Data

We process personal data based on the following lawful bases under UK GDPR:

Purpose of ProcessingLegal Basis
Processing your orders, payments, and providing services.Contractual necessity (Article 6(1)(b))
Sending marketing communications (if you opt-in).Consent (Article 6(1)(a))
Fraud prevention, website security, and troubleshooting.Legitimate interest (Article 6(1)(f))
Compliance with UK laws and financial regulations.Legal obligation (Article 6(1)(c))

You can withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us via our contact form.

5. How We Use Your Data

We use your personal data for:

  • Processing orders, payments, and refunds.Providing customer support.
  • Sending service updates or promotional offers (if opted-in).
  • Conducting analytics and improving website functionality.
  • Complying with legal and regulatory obligations.

We do NOT sell your data to third parties.

6. Data Sharing & Third Parties

We only share your data when necessary for service operation.

Who we share data with & why:

  • Payment Processors – Secure payment transactions (e.g., Stripe, PayPal).
  • Cloud Hosting Providers – Website functionality & storage (e.g., AWS, Google Cloud).
  • Analytics Providers – Website traffic monitoring (e.g., Google Analytics).
  • Legal Authorities – If required by law or to prevent fraud.

7. International Data Transfers

Your data may be processed outside the UK (e.g., cloud storage, email services). When we transfer data internationally, we ensure:

  • Data is sent only to countries with adequate data protection laws.
  • We use Standard Contractual Clauses (SCCs) where required.
  • Extra safeguards (e.g., encryption, access restrictions) are in place.

Your data is never transferred without legal protection.

8. How Long We Keep Your Data

We only retain personal data as long as necessary for:

  • Fulfilling service obligations.
  • Legal & tax compliance (e.g., financial records for 6 years).
  • Security monitoring & fraud prevention.

Once data is no longer required, we securely delete or anonymise it.

9. Your UK GDPR Rights

Under UK GDPR, you have the right to:

  • Access – Request a copy of your data.
  • Rectify – Correct inaccurate or incomplete data.
  • Erase – Request deletion (subject to legal requirements).
  • Restrict Processing – Limit how we process your data.
  • Object to Processing – Opt out of marketing or profiling.
  • Portability – Transfer your data to another provider.

📌 How to exercise your rights:
Use our support contact form with your request. We may need to verify your identity for security reasons.

10. Cookies & Tracking Technologies

We use cookies to:

  • Improve website experience.
  • Assess website performance.
  • Track email link usage.
  • Deliver relevant ads (if you opt-in).

11. Data Security Measures

We take reasonable security measures to protect your data from:

  • Unauthorised access.
  • Data breaches.
  • Cyber threats.

Security measures include SSL encryption, two-factor authentication, and access controls.

🚨 No system is 100% secure – we advise users to use strong passwords & enable extra security where available.

12. Third-Party Links & External Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

Before sharing personal data, review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy as required by law or business changes.

  • Major changes will be communicated via email or Website notice.
  • Minor updates will be reflected on this page with a new effective date.

Your continued use of our Website after updates constitutes acceptance of the new policy.

14. Contact Information & Complaints

📧 Data Protection Inquiries: Use our support contact form.

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